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Enterprise Monitoring as a Service (EMaaS)
Delivery Experience

Enterprise Monitoring as a Service (EMaaS) is a category redefining pay-per-use model that standardizes patient monitoring capabilities in hospitals with a holistic view of performance data to drive improvement. Philips owns the system and customers pay for what is used. This transforms Philips from a product seller to a service provider, increasing service-level expectations, adding continuous engagement touchpoints, and requiring quality adherence. The EMaaS Delivery Experience enables scaling from two pilots with well-defined processes and tools for an exceptional customer and employee experience.

Client / Manufacturer
Philips
Eindhoven, NL

Designer
Philips Experience Design Team
Eindhoven, NL


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